Legal entity
Radiant Elements Limited
Toronto, Canada · established 2020
Toronto · established 2020 · Microsoft-forward MSP
Your data,
fortified.In the cloud — and on the floor.
Relimited is the Microsoft-forward IT team for Canadian shops of eight to eighty. We run Entra, Microsoft 365, Defender, and the endpoints — and still pick up the phone when a printer decides to vanish.
- 2011
- Toronto leadership under Radiant Elements
- 2020
- Canadian company established · public domain held
- 2021
- relimited.ca registered and held continuously
- 24/7
- Monitoring on every managed plan
We believe that
A smaller company should not mean a smaller IT program.
We know the stretch: one person who “does computers,” a mix of laptops bought in three different years, and a hope that backups exist because someone once saw a folder named Backup.
Relimited is built for that shop. Radiant Elements Limited — Toronto, established 2020, with leadership under that name in the city since 2011 — operates the practice. Domains held since 2020 and 2021. Delivery that scales with a bench already living in Microsoft 365, endpoints, and the unglamorous cable in the closet.
The budget is real. Security is not optional, and it does not have to sound like a US defence contractor brochure. There is no ticket too ordinary when the floor has to keep working.
If you are between “too big for a cousin” and “too small for a six-person IT department,” you are in the band we work. The owner keeps the customer work. We keep the tenant from becoming a second job.
Continuity
A Canadian company with a public trail — not a logo invented last week.
Radiant Elements Limited was established in Toronto in 2020. Leadership under that name reaches back further in the city. The domains that carry the company and the Relimited brand have been held without interruption since 2020 and 2021. The public work today is managed IT for Canadian shops of eight to eighty people — same legal entity, clearer program, written SLAs.
- Same legal company on the invoice and in the footer
- Same Toronto centre of gravity for conversations and on-site work
- Same Relimited mail path for inquiries and escalations
- A managed program that grew out of real delivery work — not a franchise sticker
Public brand
Relimited
Operating name for the managed IT practice
Company domain
radiantelementslimited.com
Registered January 2020 · held continuously
Brand domain
relimited.ca
Registered June 2021 · held continuously
Practice mail
info@relimited.com
Microsoft 365 on the Relimited name
Service geography
Toronto · GTA · Canada remote
On-site when hands are required; remote when a session is faster
2011
Toronto leadership begins
Continuous commercial leadership under the Radiant Elements name from Toronto — strategy, delivery, and client conversations that stay Canada-facing.
2020
Canadian company established
Radiant Elements Limited is established as a Toronto company. The legal-name domain radiantelementslimited.com is registered and held — a public web presence that still resolves today.
2021
Relimited.ca secured
The Canadian brand domain relimited.ca is registered in June 2021 and held continuously. The Relimited name becomes the public face of the practice.
Ongoing
Canada delivery posture
Client conversations in Canada. On-site time in Toronto and the GTA when a drive is faster than a session. Secure remote support across the country.
Today
Managed IT, written down
The public program is Relimited: Essential, Professional, and Premium managed IT — Microsoft 365, endpoints, backups, and a bench so one vacation is not an outage window.
A working thesis
Why Relimited exists
The owner should not be the help desk. The vacation of one technician should not be your outage window.
That is the whole argument. Everything else on this site is how we keep it true on a Tuesday — in the tenant, on the floor, and in the agreement.
How the practice runs
Assess. Propose. Deliver. Manage. Support.
Five stages, one agreement. You do not buy a slide deck — you buy the work that keeps each stage from becoming the owner’s second job.
01
Assess
- Tenant and device walkthrough
- Backup and MFA reality check
- The last three outages you remember
02
Propose
- Written floor: Essential, Professional, or Premium
- What we will watch — and what we will not pretend
- SLA language before the first remote session
03
Deliver
- Stabilize backups, MFA, and noisy tickets
- Configure mail, identity, and endpoints
- Handover notes a non-technical owner can read
04
Manage
- 24/7 monitoring and patching
- Security and mailbox hygiene
- Joiners, leavers, and license truth
05
Support
- Secure remote help desk
- GTA on-site when hands are required
- User training when the tool changed, not the people
Who this is for
The work looks different. The failure modes rhyme.
Mail that must send. Files that must come back. A login that must match the person at the desk. We have seen the same Monday in very different waiting rooms.
Professional services
Law, accounting, consulting, and agencies live in mail and files. We keep Microsoft 365 tidy, MFA on, and the inbox from becoming the incident.
Clinics and care offices
Appointment systems and shared workstations cannot wait on a cousin who “does computers.” We lock down access and keep the front desk printing.
Trades and field crews
Laptops in vans, phones on job sites, a shop PC that still runs the quoting tool. We remote in first and drive when the part has to be swapped.
Warehouses and light industry
Scanners, shared drives, and a server that nobody wants to reboot on a shipping day. We design the network so guests stay off the floor systems.
Non-profits and associations
Grant money does not love surprise ransomware. We size the plan to the board’s appetite and write the SLA in language a treasurer can read.
Growing shops, 8–80 people
Too big for one heroic staffer, too small for a six-person IT department. That is the Relimited band.
We take the stack. You keep the company.
Managed IT is a division of labour, not a takeover. The list below is the one we walk through on the first call.
Relimited owns
- The tenant: licenses, MFA, offboarding the same day a person leaves
- The copies: air-gapped local plus encrypted cloud, restored once on purpose
- The watch: patches, antivirus, and the tickets that otherwise land at 9 p.m.
- The network: guests stay off the floor systems; Wi-Fi is not a shared password from 2019
- The writing: SLAs, a quarterly note a non-technical owner can actually use
You keep
- The customers and the work you actually sell
- The decisions about what to buy next year — with a recommendation, not a surprise invoice
- The culture of the shop. We do not replace your people; we stop IT from eating their evenings
Say the quiet part first
If a one-time clean-up is more honest than a retainer, we say so in the first conversation. If Premium is too much fortress for five people, we say that too.
Restore once on purpose
A backup that has never been opened is a rumour. We run the drill so Thursday at 11:40 p.m. is a restore, not a eulogy.
Canadian defaults
PIPEDA-sensible retention, least privilege, MFA. We do not paste CMMC onto a bakery because it sounds expensive.
A named path to a person
A portal that never calls back is not a help desk. Written SLAs. Toronto time. A technician who already knows the tenant.
How we carry the load
01
Managed IT
We are the outsourced IT team. Monitoring, patching, tickets, and the quiet work that keeps Friday from becoming an outage — from the first access point to the last backup check. You keep a named path to a person, not a ticket void.
02
Software and licensing
We procure, assign, and retire Microsoft 365 and the rest of the stack so you are not paying for ghost seats or guessing which SKU you actually need. Offboarding revokes the mailbox the same day the person leaves the building.
03
Cloud and day-to-day support
Slow workstation, a printer that vanished, a mailbox that will not send. There is no ticket too ordinary. We fix the small jobs so they never become the whole day — remote first, GTA on-site when the hands have to be in the room.
Practice areas
The stack we actually run.
Microsoft-forward where the business already lives — Entra, Defender, Intune on higher tiers. Security and backup where the risk lives. Help desk where Mondays live.
Microsoft 365 & Entra
Tenant, licenses, Exchange, Teams, SharePoint, and Entra identity that matches the person at the desk — the day they arrive and the day they leave.
Defender & Secure Score
Defender for Office 365 patterns, MFA, Conditional Access, endpoint watch, and Secure Score reviews. PIPEDA-sensible defaults, not a US checklist taped on.
Backup and recover
Air-gapped local copies plus encrypted cloud — and Microsoft 365 SaaS backup on higher tiers. A restore run once on purpose so Thursday at midnight is work, not theatre.
Network and floor
Wi-Fi, firewalls, and segmentation so guests stay off the quoting PC. The unglamorous cable still matters.
Help desk
A reachable technician for the printer that vanished and the login that will not. Written SLAs. Toronto time for the conversation.
vCIO & Microsoft roadmap
Quarterly notes on every plan. On Premium: Intune, Purview, Copilot readiness, budget, and what not to buy next year — in language a board can attach.
Microsoft consultancy
The tenant is the business. We keep it that way.
Most Canadian shops of eight to eighty already live in Microsoft 365. Relimited is a Microsoft-forward consultancy: Entra identity, Exchange and Teams, Defender for Office 365, Intune on higher tiers, Secure Score reviews, and adoption that does not end at the license invoice. Official Learn docs are linked from our Microsoft practice page — we implement them.
Licenses without ghost seats
Buy what you use. Retire what you do not. The invoice should match the headcount.
Identity that matches the desk
Entra MFA, Conditional Access on higher tiers, and offboarding that actually closes the mailbox.
Mail that survives a bad click
Defender for Office 365 patterns — Safe Links, attachment scanning — plus a restore path when something still gets through.
SharePoint and files that come back
SaaS backup on Professional and Premium — because soft-delete is not a retention strategy.
Microsoft consultancy — products, processes, Learn linksMicrosoft 365 in the service catalogue
Our services
The local MSP that keeps the company working.
Eight practices. One agreement. You do not have to buy every line on day one — you do have to know someone owns each of them.
Security creation and maintenance
Antivirus, mail filtering, and encryption with Canadian privacy in mind.
We harden endpoints and mailboxes, then keep the controls current. Defaults lean toward PIPEDA-sensible retention and least privilege — not a US compliance checkbox copied onto a Canadian firm. The point is fewer surprise emails from a bank, an insurer, or a customer who got phished through you.
Cloud infrastructure and backups
Air-gapped local copies plus encrypted cloud recovery you can actually run.
A backup that has never been restored is a rumour. We stand up local and cloud copies, test restores on a schedule, and keep recovery steps short enough that someone can follow them at 2 a.m. Air-gap plus encrypted cloud is the pair; “we have OneDrive” is not a disaster plan.
Servers and workstations
Diagnose, repair, replace — then scan so the next failure is not a surprise.
Hardware still fails. We support the servers and PCs you already own, plan replacements before they strand a payroll run, and run routine vulnerability scans so you are not discovering holes from a customer email.
Network infrastructure
A network designed so machines connect on purpose, not by accident.
We design and tend the internal network — switching, Wi-Fi, firewalls, and the unglamorous cable that still matters. The goal is simple: people and devices reach the right systems, and guests do not.
Microsoft 365 and vendor software
Licenses, identity, and the apps the business already chose.
Relimited sits between you and the vendors as a Microsoft-forward consultancy. We manage tenants across Entra, Exchange, Teams, SharePoint, Defender, and Intune where licensed — procurement through offboarding — until the license, the login, and the mailbox match the person at the desk. See the Microsoft practice page for product-by-product Learn links and the processes we run.
Help desk and remote support
A reachable technician, not a portal that never calls back.
Secure remote sessions for the daily snags, with on-site time in the GTA when a hands-on visit is faster. Service levels go in the agreement — not in a slide.
Identity, joiners, and leavers
The license matches the person at the desk — the day they arrive and the day they leave.
Most incidents in a shop of this size are not nation-state theatre. They are a mailbox still open after someone left, or MFA sitting on a phone in a drawer. We run joiners and leavers as a checklist: license, groups, devices, and the shared passwords nobody wrote down.
vCIO and the year ahead
A roadmap a board can read — budget, risk, and what not to buy.
Premium includes a quarterly cadence: what broke, what we patched, what the insurer will ask next, and what the next twelve months of spend should actually be for. Essential and Professional still get a written note. Nobody should learn their IT plan from a surprise invoice.
Delivery bench
Not a lone hero. A bench that already lives in the work.
Relimited shows up at every stage that decides whether IT is quiet or loud. We look at the tenant and the devices, write a tier and an SLA, stabilize what is already creaking, then keep the watch — patches, mail, backups, and the tickets that would otherwise land on the owner. When the work needs a hand in the room, we schedule Toronto and the GTA. When a session is faster, we remote in. The point of the bench is simple: your vacation should not be someone else’s outage window.
Day-to-day
Microsoft 365 & Entra admin
Tenant, licenses, Exchange, Teams, Entra MFA, joiners and leavers
Always-on
Endpoint and patch lead
RMM, antivirus, EDR, Intune compliance on Premium, the fleet that still has to open on Monday
24/7 watch
Security watch
Defender portal, Secure Score, phishing fallout, identity when something looks wrong
Hands-on
Network and on-site
Wi-Fi, firewalls, and the drive across the GTA when remote is slower
Proven
Backup and restore
Copies that exist, Microsoft 365 SaaS backup on higher tiers, drills that have been run
Quarterly
vCIO advisor
Microsoft Cloud roadmap, insurer questions, and the spend you should actually approve
What the week actually looks like
Not a feature list. A Tuesday that did not become a story.
These are the hours that decide whether an MSP is real. We write them down because a catalogue of “cyber” words does not.
Monday, 8:14 a.m.
Payroll cannot sign in.
Someone left on Friday. Their license is still assigned, MFA is on a phone in a drawer, and the accountant is in the parking lot. We revoke the old seat, stand up the new one, and get payroll into the tenant before the first coffee is cold.
Tuesday, 2:03 p.m.
An invoice PDF that is not an invoice.
A bookkeeper clicked. Safe Links and attachment scanning are why Professional exists. We isolate the mailbox, check the rest of the tenant, and write down what we changed so it does not happen on the next invoice run.
Thursday, 11:40 p.m.
The shop server is clicking.
A dying disk does not wait for office hours. We already have an air-gapped copy and a restore we have run once on purpose. The overnight is a restore, not a eulogy.
Friday, 4:50 p.m.
The guest Wi-Fi is the same as the shop.
A visitor asked for the password. It is also the password on the quoting PC. We split the networks, rotate the secrets, and write the guest sheet so the front desk stops handing out the keys to the floor.
The month an insurer called
“Do you have MFA and mailbox backup?”
The form is sitting in the owner’s inbox. Professional is built for that question: identity controls, SaaS backup, and a note a broker can attach. We do not invent a US compliance badge to make the PDF look taller.
The Monday after a vacation
The only person who knew the Wi-Fi is away.
A bench exists so the shop does not learn the password from a sticky note. We already have the guest network split, the floor systems segmented, and a technician who can open the ticket without starting from zero.
Quarter-end, board pack due
What did IT actually do?
Essential gets a quarterly note a non-technical owner can read. Premium gets a vCIO roadmap. Nobody should learn the plan from a surprise invoice two days before the board meeting.
After the first quarter
Quiet is the deliverable.
We do not invent five-star quotes. We write down what should feel different once the program is actually running.
01
Mail that stays boring
Phishing is filtered, leavers lose their seats the same day, and the inbox stops being the incident desk.
02
A restore you have already run
Backups are not a folder named Backup. Local and cloud copies exist, and someone has opened them on purpose.
03
Fewer owner evenings
The printer, the Wi-Fi, and the login that will not — those tickets land on a named path, not on the owner at 9 p.m.
04
An insurer form you can answer
MFA, mailbox backup, and identity controls are written down. Professional and Premium are built for that conversation.
Coverage that fits the shop — not a catalogue price.
Three managed tiers. We quote after we see the environment. No invented monthly numbers on this page. Essential is a floor. Professional is what most inbox-heavy firms should be on. Premium is the operations posture.
Plan
Essential
Always-on monitoring and a reachable technician for the shops that need a floor, not a fortress. The starting point when one person has been “doing computers” after hours.
- 24/7 monitoring and patching (RMM, antivirus, EDR)
- Microsoft 365 user and license management (admin center)
- Entra MFA basics and joiner / leaver hygiene
- Secure remote support
- Quarterly security / Secure Score note a non-technical owner can read
- Onboarding and offboarding of seats
Most chosen
Professional
Essential coverage plus Defender for Office 365 patterns, Entra Conditional Access, and SaaS backup — the tier we recommend when the inbox is the business.
- Everything in Essential
- Defender for Office 365 patterns (phishing, Safe Links, Safe Attachments)
- Microsoft 365 SaaS backup (mail, OneDrive, SharePoint)
- Dark-web monitoring for leaked credentials
- Stronger spam and malware filtering
- Entra Conditional Access and identity protection
- Secure Score review against Microsoft recommendations
Plan
Premium
Intune compliance, Purview/DLP, privileged identity, and a vCIO cadence against Microsoft Cloud roadmaps — for firms that cannot afford a quiet outage.
- Everything in Professional
- Microsoft Purview / data loss prevention (DLP)
- Microsoft Intune endpoint compliance (MDM)
- Privileged identity with just-in-time admin access
- SOC-style monitoring with 24/7 threat detection
- Incident response assistance
- Quarterly vCIO roadmap (Microsoft Cloud + budget)
- Cyber-insurance guidance where available in Canada
- Copilot readiness when the tenant is clean enough
How Relimited works
Relimited shows up at every stage that decides whether IT is quiet or loud. We look at the tenant and the devices, write a tier and an SLA, stabilize what is already creaking, then keep the watch — patches, mail, backups, and the tickets that would otherwise land on the owner. When the work needs a hand in the room, we schedule Toronto and the GTA. When a session is faster, we remote in. The point of the bench is simple: your vacation should not be someone else’s outage window.
No 90-slide discovery. We look at the tenant, count the devices, and write down what we will own. Then the work begins in the order that stops the next outage — not the order that looks good in a proposal.
01
A short, honest look
We ask for a tenant walkthrough, a device count, and the last three outages you remember. No 40-page RFP theatre. If a one-time clean-up is the honest next step, we say so.
02
A written floor
You get a recommended tier, what we will watch, what we will not pretend to cover, and how to reach us. SLAs go in the agreement before the first remote session.
03
Stabilize, then improve
Week one is backups, MFA, and the noisy tickets. Month one is patching and mail hygiene. Quarter one is a report a non-technical owner can actually use.
04
A cadence that stays
Quarterly security notes on Essential. Identity and mailbox backup on Professional. A vCIO roadmap on Premium — budget, risk, and what to buy next year.
Why Relimited
Trust, knowledge, and a quieter Monday.
Technology should not be a second job for the owner. You keep the customer work. We keep the tenant, the backups, and the patches.
The reputation we are building is simple: we say what we will do, then we do it on a written SLA. No foreign-sounding portal. No “we’ll get back to you” that means Thursday.
Radiant Elements Limited operates as Relimited — a Canada-facing practice with a delivery bench, not a lone hero whose vacation is your outage window. The company was established in Toronto in 2020; the Relimited brand domain has been held since 2021. Continuity you can look up.
The reputation we want is boring in the best way: mail that sends, a restore that has been run, and a person who already knows your tenant when the floor is quiet.
Proof of presence — and how we work once you are on the books.
Continuous domains
radiantelementslimited.com since 2020. relimited.ca since 2021. WHOIS is public; we do not invent founding myths.
Toronto-rooted
Established as a Canadian company in Toronto. Client conversations stay Canada-facing. GTA on-site when remote is slower.
Microsoft 365 native
Practice mail on the Relimited name. Tenant work is day-to-day delivery — licenses, identity, mail hygiene, SaaS backup on higher tiers.
PIPEDA-sensible defaults
Least privilege, MFA, retention that fits Canadian small business — not a US defence checklist taped to the fridge.
No job too ordinary
Slow PC, vanished printer, mailbox that will not send. Local MSP work includes the small tickets so they never become the whole day — the Eonaz lesson, written for Canada.
Every stage covered
Assess, propose, deliver, manage, support. The Alif lifecycle pattern — adapted to end clients, not white-label partner theatre.
Bench over heroics
A named path to people who already live in Microsoft 365, endpoints, networks, and restores. One person’s vacation is not your outage window.
Presence you can check
Legal name, domains with creation dates, Canadian mail, Toronto on-site. Continuity is a paper trail, not a tagline.
What we put in writing.
Written SLAs
Response and escalation live in the agreement — not in a slide that expires after signature.
Restore drills
We schedule the restore on purpose so the first real one is not the first ever.
Canadian defaults
PIPEDA-sensible retention, least privilege, MFA. No CMMC theatre for a bakery.
Honest scoping
If a one-time clean-up beats a retainer, we say so in the first conversation.
Written SLAs. Flexible cost. No theatre.
Excellence here is not a slogan. It is a mailbox that still opens, a backup that has been restored once on purpose, and a person who answers when the floor is quiet and the disk is not.
Round-the-clock watch
Monitoring and patching do not keep shop hours. Escalations follow the SLA we sign, not a hope and a voicemail.
Risk and PIPEDA
We help you reduce the usual IT risks — ransomware, mailbox fraud, messy access — with Canadian privacy in the defaults, not a US checklist taped to the fridge.
Pay for the tier you need
Essential, Professional, or Premium. Scale the program when the headcount grows or the insurer starts asking better questions.
Field notes
Things we say in the first hour.
Not a blog. The short arguments that usually decide whether a shop needs Essential, Professional, or a one-time clean-up.
Why “we have OneDrive” is not a backup
OneDrive syncs. Ransomware syncs too. Air-gapped local plus encrypted cloud — and a restore you have run once — is the pair that survives Thursday at midnight.
Secure Score is a compass, not a trophy
Microsoft Secure Score lists controls. We pick identity and mail first, implement what Professional or Premium covers, and re-score after change — then explain it in Canadian English.
The insurer form sitting in the owner’s inbox
MFA and mailbox backup are no longer optional questions. Professional is the tier that answers them without pasting a US compliance badge onto a Canadian shop.
Offboarding is a security control
Most incidents at this size are not nation-state theatre. They are a mailbox still open after someone left, or MFA on a phone in a drawer.
Copilot after hygiene, not before
Microsoft 365 Copilot sees what your users can see. Overshared SharePoint and ghost guests make AI a liability. We assess readiness before anyone turns it on.
When remote is slower than a drive
A dying disk in Hamilton does not care about your video call. Toronto and the GTA on-site exist so we do not pretend otherwise.
Domains you can look up
radiantelementslimited.com has been held since 2020. relimited.ca since 2021. Continuity is a registry fact — not a slogan we painted on last Tuesday.
Same company on the invoice
Radiant Elements Limited operates as Relimited. Legal name in the footer. Brand on the door. One Canadian entity answering the mail.
Questions owners actually ask
Break-fix waits for the smoke. Managed IT watches the stack so fewer things catch fire — and still shows up when a printer vanishes. Relimited is the second kind, with on-site time in the GTA when remote is slower.
About Relimited
Radiant Elements Limited, operating as Relimited.
Toronto company established 2020. Leadership under the Radiant Elements name in this city since 2011. Domains held continuously since 2020 and 2021. The public work now is managed IT — Microsoft 365, endpoints, and the network underneath — with a bench so smaller firms stay on the air.
Read the timeline and the longer versionReady for a more stable version of the network you already have?
- Established
- 2020 · Toronto
- Brand domain
- relimited.ca · 2021
Toronto, the GTA, and Canada-wide remote.
Remote first when a session is faster. On-site when the part has to be in a hand. We do not pretend a video call can reseat memory in Hamilton from a desk in Toronto — we schedule the drive.
- Toronto
- Mississauga
- Brampton
- Vaughan
- Markham
- Oakville
- Hamilton
- Ottawa
- Canada-wide remote
Reach
- info@relimited.com
- Conversations
- Canada-facing · Toronto time · business hours
- On-site
- Toronto and the Greater Toronto Area
- Remote
- Secure support across Canada
Next step
Tell us what should be quieter.
A short note is enough: headcount, where you sit, and the last thing that broke. We reply during business hours, Toronto time — with a recommended tier, or an honest one-time clean-up if a retainer is not the right next step. Replies come from info@relimited.com.