Plans
The ladder matches how most small firms actually grow: a floor of monitoring, then mail and identity, then a security operations posture. We quote after we see the tenant and the devices. Invented monthly numbers on a homepage are how shops get surprised at signature. Radiant Elements Limited (Toronto, est. 2020) operates as Relimited — same legal entity on the invoice.
Plan
Always-on monitoring and a reachable technician for the shops that need a floor, not a fortress. The starting point when one person has been “doing computers” after hours.
Most chosen
Essential coverage plus Defender for Office 365 patterns, Entra Conditional Access, and SaaS backup — the tier we recommend when the inbox is the business.
Plan
Intune compliance, Purview/DLP, privileged identity, and a vCIO cadence against Microsoft Cloud roadmaps — for firms that cannot afford a quiet outage.
Included means it is in the tier. Optional means we can add it without jumping the whole ladder. A dash means that control lives on a higher plan — on purpose.
| Coverage | Essential | Professional | Premium |
|---|---|---|---|
| 24/7 monitoring, patching, antivirus / EDR | Included | Included | Included |
| Microsoft 365 user and license management | Included | Included | Included |
| Secure remote help desk + written SLA | Included | Included | Included |
| Microsoft Secure Score note for owners | Included | Included | Included |
| Defender for Office 365 (phishing, Safe Links) | — | Included | Included |
| Microsoft 365 SaaS backup (mail, OneDrive, SharePoint) | Optional | Included | Included |
| Entra Conditional Access & identity protection | — | Included | Included |
| Dark-web credential monitoring | — | Included | Included |
| Microsoft Purview / data loss prevention (DLP) | — | — | Included |
| Microsoft Intune endpoint compliance / MDM | — | Optional | Included |
| Privileged identity / just-in-time admin | — | — | Included |
| SOC-style 24/7 threat detection | — | — | Included |
| Quarterly vCIO (Microsoft Cloud + budget) | — | Optional | Included |
| Microsoft 365 Copilot readiness | — | Optional | Included |
| Cyber-insurance guidance (Canada) | — | Optional | Included |
Still unsure? Send the noisy tickets and we will recommend a lane.
Product names from Microsoft; delivery from Relimited. Full portal and Learn catalogue lives on the Microsoft practice page.
Essential
Tenant hygiene, licenses, MFA basics, monitoring, and a reachable technician — the Microsoft floor.
Professional
Defender for Office 365 patterns, stronger identity, SaaS backup, and Secure Score work that answers insurer MFA/backup questions.
Premium
Intune compliance, Purview/DLP, privileged identity, SOC-style watch, and a vCIO cadence against Microsoft Cloud roadmaps.
Microsoft consultancy — Entra, Defender, Intune, Purview, Learn →
After the first quarter
We do not invent five-star quotes. We write down what should feel different once the program is actually running.
01
Phishing is filtered, leavers lose their seats the same day, and the inbox stops being the incident desk.
02
Backups are not a folder named Backup. Local and cloud copies exist, and someone has opened them on purpose.
03
The printer, the Wi-Fi, and the login that will not — those tickets land on a named path, not on the owner at 9 p.m.
04
MFA, mailbox backup, and identity controls are written down. Professional and Premium are built for that conversation.
If mail is the business and you have never restored a mailbox on purpose, start the conversation at Professional. If you have a handful of PCs, a quiet tenant, and you mainly need someone watching patches, Essential is an honest floor. Premium is for firms that want just-in-time admin, a SOC-style watch, and a quarterly roadmap a board can read.
We will not upsell a fortress onto a five-person shop. We will also not leave an insurer’s MFA question sitting in a drawer.
Headcount changes. A second office appears. Someone clicks a PDF that is not an invoice. The tier can move without a forklift replacement of everything you already paid for.
01
We ask for a tenant walkthrough, a device count, and the last three outages you remember. No 40-page RFP theatre. If a one-time clean-up is the honest next step, we say so.
02
You get a recommended tier, what we will watch, what we will not pretend to cover, and how to reach us. SLAs go in the agreement before the first remote session.
03
Week one is backups, MFA, and the noisy tickets. Month one is patching and mail hygiene. Quarter one is a report a non-technical owner can actually use.
04
Quarterly security notes on Essential. Identity and mailbox backup on Professional. A vCIO roadmap on Premium — budget, risk, and what to buy next year.
Break-fix waits for the smoke. Managed IT watches the stack so fewer things catch fire — and still shows up when a printer vanishes. Relimited is the second kind, with on-site time in the GTA when remote is slower.
Next step
A short note is enough: headcount, where you sit, and the last thing that broke. We reply during business hours, Toronto time — with a recommended tier, or an honest one-time clean-up if a retainer is not the right next step. Replies come from info@relimited.com.