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Relimited

Services

The work we take off your plate.

Relimited is a managed service provider: we run the stack, not a one-off project that evaporates after the invoice. There is no ticket too ordinary when the floor has to keep working — and no excuse for a backup that has never been restored. The catalogue below is the work we actually take — from the first access point to the last restore drill.

Radiant Elements Limited (Toronto, established 2020) operates as Relimited. Most shops do not need every line on day one. They need a floor (Essential), then mail and identity (Professional), then a security operations posture if the risk or the insurer asks for it.

Starting points

If you only remember three sentences from this page, make them these. Everything else is how we carry them.

  • Managed IT

    We are the outsourced IT team. Monitoring, patching, tickets, and the quiet work that keeps Friday from becoming an outage — from the first access point to the last backup check. You keep a named path to a person, not a ticket void.

  • Software and licensing

    We procure, assign, and retire Microsoft 365 and the rest of the stack so you are not paying for ghost seats or guessing which SKU you actually need. Offboarding revokes the mailbox the same day the person leaves the building.

  • Cloud and day-to-day support

    Slow workstation, a printer that vanished, a mailbox that will not send. There is no ticket too ordinary. We fix the small jobs so they never become the whole day — remote first, GTA on-site when the hands have to be in the room.

Assess → support

The same five stages we run on the homepage — written here so a procurement note can point at something concrete.

  1. 01

    Assess

    • Tenant and device walkthrough
    • Backup and MFA reality check
    • The last three outages you remember

  2. 02

    Propose

    • Written floor: Essential, Professional, or Premium
    • What we will watch — and what we will not pretend
    • SLA language before the first remote session

  3. 03

    Deliver

    • Stabilize backups, MFA, and noisy tickets
    • Configure mail, identity, and endpoints
    • Handover notes a non-technical owner can read

  4. 04

    Manage

    • 24/7 monitoring and patching
    • Security and mailbox hygiene
    • Joiners, leavers, and license truth

  5. 05

    Support

    • Secure remote help desk
    • GTA on-site when hands are required
    • User training when the tool changed, not the people

Practice areas

Microsoft 365 & Entra

Tenant, licenses, Exchange, Teams, SharePoint, and Entra identity that matches the person at the desk — the day they arrive and the day they leave.

Defender & Secure Score

Defender for Office 365 patterns, MFA, Conditional Access, endpoint watch, and Secure Score reviews. PIPEDA-sensible defaults, not a US checklist taped on.

Backup and recover

Air-gapped local copies plus encrypted cloud — and Microsoft 365 SaaS backup on higher tiers. A restore run once on purpose so Thursday at midnight is work, not theatre.

Network and floor

Wi-Fi, firewalls, and segmentation so guests stay off the quoting PC. The unglamorous cable still matters.

Help desk

A reachable technician for the printer that vanished and the login that will not. Written SLAs. Toronto time for the conversation.

vCIO & Microsoft roadmap

Quarterly notes on every plan. On Premium: Intune, Purview, Copilot readiness, budget, and what not to buy next year — in language a board can attach.

Who this work is for

The desks look different. The failure modes rhyme: mail that must send, files that must come back, a login that must match the person still employed.

Professional services

Law, accounting, consulting, and agencies live in mail and files. We keep Microsoft 365 tidy, MFA on, and the inbox from becoming the incident.

Clinics and care offices

Appointment systems and shared workstations cannot wait on a cousin who “does computers.” We lock down access and keep the front desk printing.

Trades and field crews

Laptops in vans, phones on job sites, a shop PC that still runs the quoting tool. We remote in first and drive when the part has to be swapped.

Warehouses and light industry

Scanners, shared drives, and a server that nobody wants to reboot on a shipping day. We design the network so guests stay off the floor systems.

Non-profits and associations

Grant money does not love surprise ransomware. We size the plan to the board’s appetite and write the SLA in language a treasurer can read.

Growing shops, 8–80 people

Too big for one heroic staffer, too small for a six-person IT department. That is the Relimited band.

Full practice

Eight lines of work. You can start with two. The point is that none of them should be “the owner on a Sunday.”

Security creation and maintenance

Antivirus, mail filtering, and encryption with Canadian privacy in mind.

We harden endpoints and mailboxes, then keep the controls current. Defaults lean toward PIPEDA-sensible retention and least privilege — not a US compliance checkbox copied onto a Canadian firm. The point is fewer surprise emails from a bank, an insurer, or a customer who got phished through you.

  • Endpoint antivirus and EDR
  • Email filtering and phishing controls
  • Encryption in transit and at rest where the stack allows
  • PIPEDA-aware handling of personal information

Cloud infrastructure and backups

Air-gapped local copies plus encrypted cloud recovery you can actually run.

A backup that has never been restored is a rumour. We stand up local and cloud copies, test restores on a schedule, and keep recovery steps short enough that someone can follow them at 2 a.m. Air-gap plus encrypted cloud is the pair; “we have OneDrive” is not a disaster plan.

  • Air-gapped local backups
  • Encrypted cloud copies
  • Documented restore drills
  • Microsoft 365 mailbox and file recovery on higher plans

Servers and workstations

Diagnose, repair, replace — then scan so the next failure is not a surprise.

Hardware still fails. We support the servers and PCs you already own, plan replacements before they strand a payroll run, and run routine vulnerability scans so you are not discovering holes from a customer email.

  • Break-fix and replacement planning
  • Routine security and vulnerability scans
  • User support for day-to-day operations
  • Lifecycle advice that respects a small-business budget

Network infrastructure

A network designed so machines connect on purpose, not by accident.

We design and tend the internal network — switching, Wi-Fi, firewalls, and the unglamorous cable that still matters. The goal is simple: people and devices reach the right systems, and guests do not.

  • Internal network design
  • Wi-Fi and firewall hygiene
  • Hardware and firmware upkeep
  • Clear segmentation for guests and operations

Microsoft 365 and vendor software

Licenses, identity, and the apps the business already chose.

Relimited sits between you and the vendors as a Microsoft-forward consultancy. We manage tenants across Entra, Exchange, Teams, SharePoint, Defender, and Intune where licensed — procurement through offboarding — until the license, the login, and the mailbox match the person at the desk. See the Microsoft practice page for product-by-product Learn links and the processes we run.

  • Tenant and license administration (Microsoft 365 Business SKUs)
  • Entra joiners and leavers that revoke access the same day
  • Defender / Conditional Access baselines on Professional and Premium
  • Vendor coordination for line-of-business apps beside Microsoft 365

Help desk and remote support

A reachable technician, not a portal that never calls back.

Secure remote sessions for the daily snags, with on-site time in the GTA when a hands-on visit is faster. Service levels go in the agreement — not in a slide.

  • Secure remote support
  • Toronto and GTA on-site when needed
  • Canada-wide remote coverage
  • Written SLAs on every managed plan

Identity, joiners, and leavers

The license matches the person at the desk — the day they arrive and the day they leave.

Most incidents in a shop of this size are not nation-state theatre. They are a mailbox still open after someone left, or MFA sitting on a phone in a drawer. We run joiners and leavers as a checklist: license, groups, devices, and the shared passwords nobody wrote down.

  • Same-day offboarding of mail and files
  • Joiner kits that do not take a week
  • Shared-mailbox and group hygiene
  • Conditional access on Professional and Premium

vCIO and the year ahead

A roadmap a board can read — budget, risk, and what not to buy.

Premium includes a quarterly cadence: what broke, what we patched, what the insurer will ask next, and what the next twelve months of spend should actually be for. Essential and Professional still get a written note. Nobody should learn their IT plan from a surprise invoice.

  • Quarterly security note on every managed plan
  • vCIO roadmap and budget on Premium
  • Cyber-insurance language a broker can attach
  • Honest “do not buy this” advice

Microsoft consultancy — products, processes, Learn linksSee how this maps to Essential, Professional, and Premium